• Elizabethstailleur Womens Designer Dresses
    Elizabethstailleur Designer Accessories


Faqs

How do I place an order online?

After creating an account with Elizabeth’s Tailleur, you can either shop by design code or by category (clothing, shoes, bags etc.) using the navigation panel. You can also search for the desired item by using the Search function and register during checkout.

You may click on the image or "View Details" to access the product detail page for specific information and sizing options for the selected product.

To add a product to the shopping tote, please select your size (if applicable) and click on "Add to tote". (Items could be deleted from the shopping tote by clicking on "Remove Item"). You may click on "Continue Shopping" to continue browsing, or if you are ready to check out, click on "Check Out". To finalize the purchase process you can simply follow the steps below:

  • If you were not registered, you need to create an account to become Elizabeth’s Tailleur customer.

  • If you already have an account, then simply login using your e-mail address and password created for the account.

You will be notified by email, acknowledging the exact details of the order, providing you with a payment reference and total value of the order that will be debited from your credit card.

An order confirmation email will be sent to you when the items are dispatched to the address specified by you. 

 

How can I find a specific item?

To find what you are looking for within seconds, you can either shop by design code or by category (clothing, shoes, etc.) using the navigation panel. You can also shop through editorial pages, as well as our newsletter or you can search for your item using the Search function.


Do I need to register to place an order?

By creating an account all your details will be saved and that will make your purchases easier and quicker. Using your login username & password, you don't need to enter your address and other information, thus saving you a lot of time. Your Want List will also store all the items which were added to help you manage your shopping. However you can also login using your facebook account.


How can I add new items to the existing order?

If you are still shopping and haven't yet pressed the button "Check Out", simply add the preferred item(s) to your shopping bag. If you have already finished shopping and pressed "Check Out" then you will have to place a new order for the preferred item(s). However we’ll be happy to reduce the shipping cost on this additional order if it was placed within 24 hours of the original order. 

 

How do I change the currency and what is the difference between currency exchange rates?

You can select your preferred currency from Currency Converters located at the top right corner of the page. The final price for overseas customers will be calculated in accordance with the exchange rate on the day the customer's credit card company or bank processes the transaction. The base currency for all the exchanges will be US Dollars.

 

How secure are my card details?

At Elizabeth’s Tailleur, we use the Secure Socket Layer (SSL) technology to make our site secure and ensure your shopping experience is safe, simple and reliable.

All card transactions on the website are processed using a secure online payment gateway (2checkout)  that encrypts your card details in a secure host environment. Our online store accepts Master Card, Visa, American Express, Diners Club and JCB, PayPal, Bank Transfer and Cash on Delivery (UAE Customers Only). During checkout you will be directed to 2checkout (our payment processing vendor) website for processing the payment. Upon successful completion you will be redirected to Elizabeth’s Tailleur Web store. Your details will be fully encrypted and only used to process card transactions which you have initiated.

 

How do I know if a design fits me?

Please see our Size Guide for general information on sizing. Every design has size information listed alongside for you to choose your size. If you still have specific questions about the fit of an item or measurement guidelines, please email our Customer Care department.

 

When will my order ship?

Most orders are shipped within the same day if ordered before 3 p.m. or within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on weekends or holidays.

 

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add orders@elizabethstailleur.com to your safe sender list.

You can also check your order status by signing into your account on our website.

 

Can I cancel my order?

If you need to cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

 

Can I return or exchange items purchased on sale?

Any item purchased on sale cannot be returned or exchanged. To view our full Return & Exchange Policy, please click here

 

How long does it take to process my return? 

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

Why do I get an error message when I enter my shipping and billing address? 

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information.

 

My order won’t go through. What to do? 

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care or call us at +971 43886797.

 

My order status says “Processing”. What does this mean?

It just means that we successfully received your order and we are processing it. Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

 

Why was my order cancelled?

It’s a rare scenario that due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains multiple items, the available items will still be shipped to you and the unavailable item will be removed from your order. 

 

Will I have to pay international duties and taxes? 

We offer our customers Delivery Duty Unpaid system which means that you will be charged at checkout only for the item(s) purchased and shipping cost. Any Import duty and tax costs will be invoiced to you directly by courier service upon delivery or an import broker appointed by you.